Busy Lamp Field (BLF)

The most common use for Busy Lamp Field’s (BLF) is to allow a user to monitor whether or not other users are on their phones. This feature is commonly used by administrative assistants for smooth call transfers and by call center managers to assist in monitoring their employees. The Busy Lamp Field can be set up by emailing the voiceflow support team and advising them what extension the BLF key needs to be activated on and the extension to monitor. Once Busy Lamp Field has been configured, line keys on the phone display the names of the selected Users, and the line key will light up to show when those Users are on a call.

Other use cases for BLF Keys

• Monitor if a call center agent is logged in or logged out (and log in or out by pressing the key). Red = Logged In / Green = Logged Out
• Monitor a “Call Park Slot” to see if a call has been parked (and also to transfer users into a call park slot). Red = Called Parked / Green = No Call Parked
• A Standard BLF monitoring key is also doubles up as a speed dial for that user, by pressing the button you can call that user.