Voicemail - Advanced

Voicemail to Email

When you receive a new voicemail message you have the option of being notified via email. You also have the option of having the voicemail message being attached to the email as a .wav file.

These options can be activated by contacting the Voiceflow support team at support@voiceflow.com.au

Voicemail to Email Transcription

Voiceflow offers a Voicemail to Email service that transcribes incoming voicemail messages and emails them to a specified email address. Voicemail to Email initially requires the assistance of a Voiceflow Support team member. Please contact our Amazing Service Team at support@voiceflow.com.au for assistance.

Voicemail Box Settings

To access your voicemail inbox settings click on the settings button in your voicemail inbox:

In the next section you can modify the following options:

Voicemail ID: This is your voicemail box ID (it is not recommended to change this setting)

Password: Your voicemail password.

Play Tutorial: If set to “true” will play the voicemail setup tutorial next time you access your voicemail box.

Greeting: Select your recorded greeting to play when callers hit your voicemail box.

Alternate Greet ID: (Advanced Users Only) This setting will override the default system spoken phone number.

Options: (Advanced Users Only) Create an IVR menu for your voicemail inbox.

Mail To: Enter the email address to send voicemail to email recordings as an attachment or a simple voicemail notification.

Voicemail File: If an email address has been added in the “Mail To” section you can use the Voicemail File section to enable the attachment of a voicemail .wav file.

Forward Destinations: You can enter addition extension numbers here that voicemails to your extension will be forward to.

Enabled: You can enable or disable this voicemail box.

Description: A short description of the voicemail box.